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TERMS

1. Acceptance of Terms

Welcome to eFIRMS (“eFIRMS”, “Company”, “we”, “our”, or “us”).

By accessing, browsing, using, submitting information through, or purchasing services from efirms.com, you agree to comply with and be bound by these Terms of Use.

If you do not agree with these Terms, you should discontinue use of this website and related services.

2. About eFIRMS

eFIRMS provides business growth, marketing, automation, lead generation, CRM, AI-powered communication systems, websites, SEO, AI outreach, and related consulting services for businesses throughout Canada and the United States.

Our primary focus includes but is not limited to:

3. Service Delivery & Performance Expectations

eFIRMS is committed to delivering the services, systems, and deliverables outlined within the client’s selected package, proposal, agreement, or statement of work.

Depending on the services purchased, eFIRMS may provide commitments relating to:

Specific commitments, deliverables, timelines, and performance expectations may vary based on the package selected and shall be outlined within the applicable client agreement.

While eFIRMS stands behind the quality of its work and delivery of agreed services, business outcomes such as rankings, leads, appointments, sales, revenue, return on investment, and business growth are influenced by factors outside of eFIRMS’ control including:

Unless expressly stated within a separate written agreement, eFIRMS does not guarantee specific business outcomes, revenue targets, lead quantities, appointment volumes, search engine rankings, or financial results.

Any performance commitments, guarantees, service-level agreements, or results-based programs shall be governed solely by the specific written agreement associated with that service.

4. AI Services Disclaimer

Certain services utilize artificial intelligence, machine learning, automation platforms, voice technology, and third-party software providers.

AI-generated content, recommendations, reports, communications, workflows, voice responses, and chat responses may contain inaccuracies, omissions, or errors.

Clients remain responsible for reviewing, approving, and ensuring compliance with applicable laws, regulations, and industry requirements.

eFIRMS shall not be liable for decisions made based upon AI-generated outputs.

5. CRM, AI Usage & Additional Fees

Certain services may involve additional usage-based costs beyond standard monthly fees.

These may include but are not limited to:

Clients are responsible for all applicable usage-based charges incurred through their account or services.

6. Client Data & Account Ownership

Clients retain ownership of their business data including:

Where technically available, clients may request export of their data upon cancellation.

eFIRMS retains ownership of:

Upon cancellation, certain systems, automations, workflows, AI agents, and proprietary assets may be removed, disabled, or terminated.

7. Website Development & Ownership

Ownership rights relating to websites, designs, content, hosting, software, and custom functionality may vary based upon project agreements.

Unless otherwise stated:

Project-specific ownership terms shall be outlined in individual agreements.

8. Payment Terms

All invoices must be paid according to the payment schedule outlined within the client’s agreement.

Late payments may result in:

9. Refund Policy

Due to the nature of digital services, implementation work, software, consulting, automation, and marketing services, all fees paid to eFIRMS are non-refundable unless otherwise stated in writing.

This includes:

10. Done-For-You Marketing Services

Done-For-You (DFY) Marketing Services require an initial ninety (90) day commitment.

Following completion of the initial term, services automatically continue on a month-to-month basis.

Cancellation requires thirty (30) days written notice.

Early termination of the initial commitment does not relieve the client of payment obligations associated with the agreed term.

11. Testimonials & Marketing Usage

Unless otherwise requested in writing, eFIRMS may use:

for marketing, portfolio, educational, and promotional purposes.

12. Limitation of Liability

To the fullest extent permitted by law, eFIRMS shall not be liable for:

arising from use of the website, services, software, automation systems, or third-party platforms.

13. Modifications

eFIRMS reserves the right to update or modify these Terms of Use at any time.

Continued use of the website or services constitutes acceptance of any revised Terms.

14. Contact Information

eFIRMS
Email: info@efirms.com
Phone: 647-969-3476
Website: efirms.com